4.9 / 5
Average rating
59,723
Reviews
245,433
Active users
99.2%
Uptime
Address: Motijheel, Dhaka; hours 10:00 to 18:00; six days a week, accounts, security, and support tickets are handled here first.
Dhaka users usually get quick replies; questions related to bKash and Nagad are also looked at by this team.
Address: Agrabad, Chittagong; hours 11:00 to 19:00; the app is running here, talks on login issues and device setup occur.
Big screen makes it easier to understand instructions; Rocket transaction status is usually clarified here.
Address: Zindabazar, Sylhet; 10:30 to 17:30; new users, account verification, and help center directions are here.
Customers can also ask small questions directly; answering in fewer steps is this branch's main job.
Address: Khulna New Market area; hours 10:00 to 17:00; feedback, help channels, and issue reports are taken here.
Want simple-language answers? This team provides that; clear instructions and quick follow-ups are important here.
For quick questions, this is the easiest route; with login, a ticket can be opened in 2 minutes, and answers appear in the same thread.
For detailed issues, email with good screenshots, time, and what step you are stuck at speeds up resolution.
FAQ, rules, and common solutions all in one place; many look here first, then write to the team if needed.
Login, app, or which payment you need help with, write that first to get a faster answer.
User name, time, and a brief description; if you are from Dhaka or another city, mentioning it makes location-based directions easier.
For quick questions, chat; for detailed problems, email. If you check the 60bd Help Center first, unnecessary wait is reduced.
Many first ask about 60bd Login, then seek help; some can't open the app properly, some want to reconcile information from bKash or Rocket.
This page's work is one thing: saving your time by keeping the 60bd App, contact information, and Help Center paths together, so you don't have to browse again.
Even if you message at night in Bangladesh, the team follows up during the next business hours, so don't wait and briefly describe the issue.
